This position serves as the first point of contact for visitors to the National Sporting Library & Museum. The position requires the successful candidate to have a flexible schedule and should be available for some weekends and holidays. The NSLM is open Wednesday – Sunday from 10AM – 5PM and is closed all Federal Holidays. The Visitor Services Associate welcomes visitors, sells admission tickets, processes memberships, tour payments, and Gift Shop merchandise. The Visitor Services Associate is responsible for answering a multi-line phone system and demonstrating a high-level of customer service including answering general questions about the NSLM, programs, membership, exhibitions, and events.
The successful candidate should be proficient in technology including prior use of a point-of-sales system and use of Microsoft Office with both Word and Excel. The candidate must have excellent verbal and written communication skills.
The candidate must be detail oriented, self-motivated, friendly, professional, and be able to multi-task. The candidate must present a “business casual” appearance and be able to sit or stand for extended periods of time.
Primary Duties:
- Welcoming all visitors
- Acting as part of the security system via monitoring of cameras
- Processing book and merchandise sales
- Daily opening and Closing procedures
- Maintaining cleanliness and neatness of gallery activity spaces
- Interacting with visitors and informing them of programs, exhibitions, and membership
- Familiarization with the Library catalog to assist visitors in locating books
- Updating merchandise inventory
- Other administrative tasks as required
Minimum Qualifications:
- Previous experience with a point-of-sales system
- Proficient in Word and Excel
- Must be able to work some weekends
- Must be able to use a multi-phone system
To apply, please email a cover letter, a resume/CV, and two professional references to info@nationalsporting.org.
Please note that incomplete applications will not be reviewed.
